Timber is a natural product. Marks or differences in the grain are distinctive of this product and should be considered as a positive rather than an imperfection. Depending on the finish, you will need to maintain the timber product in various ways. Do not store under plastic as wood is a natural product and needs to breathe. Storage under plastic encourages mildew to grow on the timber.
INDOOR TIMBER FURNITURE FINISHED WITH TWO PACK POLYURETHANE
Apply non-abrasive, solvent-free cleaners with a soft cloth. Any use of harsh cleaners or any solvent will damage the surface and void any warranty. Avoid the use of strong detergents, glass cleaners and silicone based products. Preferably use products with natural ingredients. You can repair minor abrasions and scuffs to timber using Mirotone Teak Wax, Scratch-fix pens, or similar. Polyurethane is not suitable for outdoor use as the varnish will crack and flak in the sun and rain.
INDOOR AND OUTDOOR TIMBER FURNITURE FINISHED WITH OIL AND/OR WAX
This finish helps to protect the wood from the elements as well as helping to prevent irregular stains from seeping into the timber. Timber needs to be re-oiled twice yearly; frequency depends on how harsh the climate is and on the owner's personal preference as to the appearance of the wood. Clean and dry your timber prior to following manufacturer's instructions on how to use the wood oil/wax.
OUTDOOR TIMBER FURNITURE FINE SANDED
If your furniture is fine sanded, it is untreated and raw, with only the natural light colour of the wood and its beautiful grain. To maintain, lightly sand the timber in the direction of the grain.
Chrome plated items are for interior use only. Use WD40, vinegar, rubbing alcohol or baby oil, on a clean soft cloth to remove general grime. Products that contain an oil substance like baby oil or WD40 will protect the surface and help keep it clean. Rust will usually appear on chromed items where the surface has been deeply scratched to expose the mild steel beneath, leaving the mild steel open to the elements. Remove any rust by balling up some aluminium foil and rubbing it gently on the rusty areas to smooth and shine them up. Alternatively, use a clean soft cloth with some Easy Off BAM Power Grime Lime Soap Scum cleaner or similar for the really dirty parts of the legs.
Frequent cleaning using warm water, with or without a gentle detergent, is sufficient to keep Stainless Steel looking good. For more stubborn dirt, mild non-scratching abrasive powders such as typical household cleaners can be used with warm water and a clean cloth. Many cleaners contain corrosive ingredients which require thorough post-clean rinsing with clean water. For more aggressive cleaning, a small amount of vinegar can be added to the powder.
When abrasives are needed on the stainless steel frame, first experiment on an inconspicuous area. Cleaning should always be followed by rinsing in clean hot water and wiped completely dry to avoid water stains. Ordinary carbon steel brushes or steel wool must be avoided as they may leave iron particles embedded on the surface which will rust. Fingerprints and mild stains are easy to remove with a variety of stainless steel cleaning products available from supermarkets and hardware stores. Fine scratches in the stainless steel frame can be buffed out with a Scotch Brite pad. It is recommended that the surface of the grain is followed in the same direction when buffing out scratches.
POWDER COATED STEEL
Frequent cleaning using warm water and a soft cloth, with or without a gentle detergent, is sufficient to keep Epoxy Coated steel looking good. This is the only method we recommend to clean these products. Harsh chemicals can erode the surface, which exposes the steel underneath and rust can then start. A deep scratch on powdered coated surfaces will penetrate the coating and expose the steel underneath which will react with oxygen to form iron-oxide which is rust.
Prompt cleaning is always recommended and for best results follow the manufacturer's instructions precisely.
Fabric care depends on the colour, material and grade of the fabric. Always carefully follow manufacturers instructions on how to care for and maintain the particular fabric and if unsure, call for advice.
Specific care methods are used to clean the different grades and types of leather, so contact the leather supplier for instructions. Generally, leather should be wiped regularly with a colourfast, damp white cloth. Do not use detergents, solvents and abrasives; and protect from sunlight, heat sources and humidity.
Ordinary dirt and stains can usually be removed with mild soapy water. Spot clean affected area with the soap and water mixture. Dab with a lint free cloth until semi dry. Do not rub! Leave the affected area to air-dry, or dry carefully with the low setting of a hairdryer. Do not use any concentrated household ammonia/chlorine or bleach-based cleaners.
Polypropylene is a thermoplastic polymer which is rugged and unusually resistant to many chemicals and solvents. Most marks on polypropylene furniture should be able to be removed with warm mild soapy water. However, resistant marks can be treated with common household cleaners and solvent products such as methylated spirit or Spray and Wipe. Avoid harsh scouring powders and harsh abrasive cloths and brushes. This cleaning information also relates to the composite material 70% polypropylene/20% polycarbonate/10% glass fibre. Avoiding build up of dirt and grime on the chairs is the best way to enjoy the products for years to come.
ETHYL VINYL ACETATE (EVA)
Regular cleaning with a soft cloth, slightly damp with water and a mild detergent, is an important factor in ensuring the longevity of EVA. Use only neutral detergents completely free of alcohol, ammonia or solvents and avoid abrasive cleaners and materials which will cause damage. EVA has a "closed cell" type structure which prevents the build-up of bacteria and fungi, so regular household detergents suffice for cleaning.
Applies to Werzalit, Werzalit Plus, Duratop and SM France prefabricated resin moulded table tops.
During the manufacturing process the melamine surface is treated to be mildew and bacteria resistant, and the product as a whole is heat and impact resistant. For best results wipe with a damp soft cloth. For stubborn marks, use a non-abrasive cleaner such as Spray & Wipe. Do not scrub the surface with any abrasive cleaner such as Jiff as this damages the surface and will make variations in colour and smoothness appear.
Our range of carefully selected furniture has warranties spanning from one to five years, depending on the product and materials selected. There are exceptions made to Green Star rated projects for warranties, to be discussed on a case by case basis.
The warranty covers defects occurring in the materials or due to the workmanship used in the manufacture of our products only.
Our warranty does not cover, but is not limited to, the following: damage caused by unreasonable or incorrect use, normal wear and tear, failure to provide proper care and maintenance, marking from stacking, routine wear of parts such as feet, glides, wheels, stoppers, grommets and any other wearing parts; normal fading due to lights or sunlight, non-adherence to advice given relating to suitable decors for outside use; scratching or chipping of paint or timber finishes; staining, discolouration, corrosion or damage caused by contact with unsuitable chemicals or materials, or damage to upholstery and frames due to obvious vandalism such as cuts or graffiti.
All care is taken to provide the correct information at the time of quoting with regards to the properties of different materials, the correct way to care for them and the uses for which they are suitable. Acceptance of our quotation and/or invoice is acknowledgment of receipt of this information and your understanding